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Optimizing Ecommerce Fulfillment:

A Custom Solution for Seamless Checkout and Order Processing

Case Study Overview

This case study explores the challenges faced by a leading retailer in their online checkout and order fulfillment process. The retailer sought to enhance the customer experience, improve operational efficiency, and drive sales growth.

Integriti, specializing in eCommerce solutions, partnered with the retailer to develop a custom eCommerce Fulfillment Solution. This solution addressed critical pain points and optimized the entire checkout and order management process.

Challenge

The retailer's existing system, reliant on SAP Hybris, presented several challenges:

1

Limited Checkout Options:

Customers faced restricted choices in terms of pickup options, delivery slots, and payment methods.

2

Order Processing Delays:

Inefficiencies in order capture and processing led to longer wait times for order confirmations and potential errors. 

3

Lack of Order Visibility:

Limited visibility into the order lifecycle hindered order management and customer support. 

4

Data Accuracy Issues:

Errors in data transfer between the website and SAP resulted in inaccuracies in order information.

A Tailored Ecommerce Fulfillment Solution 

To address these challenges, Integriti developed a robust Custom Ecommerce Fulfillment Solution. This solution focused on:

Direct Integration

Enhanced Checkout Functionality
Robust Order Capture
Order Management Tools
Inventory Reservations and Order Monitoring
Inventory Reservations and Order
Monitoring

Direct Integration

Enhanced Checkout
Functionality
Robust Order Capture
Order Management
Tools
Inventory Reservations
and Order Monitoring

Direct Integration

Bypassing Hybris, our solution directly integrated with the retailer's order management system, streamlining the order processing workflow.

Enhanced Checkout Functionality

We expanded checkout options to include pickup person and time slots, various shipping and delivery methods, multiple payment options, and detailed customer information.

Robust Order Capture

Our system captured essential order information, including order details, customer data, and payment information, ensuring accurate and complete order processing.

Order Management Tools

We developed tools for order confirmation, failed order repushing, order search, monitoring, and batch order release, enhancing order management capabilities.

Inventory Reservations and Order Monitoring

Real-time inventory checks and order monitoring features were implemented to optimize stock management and identify trends.

Results: Driving Growth and Enhancing Customer Experience 

The implementation of this Custom Ecommerce Fulfillment Solution yielded significant improvements.

Faster Checkout Process

Streamlined checkout flow resulted in reduced cart abandonment rates and increased conversion rates.

Enhanced Customer Experience

Expanded checkout options and improved order visibility led to greater customer satisfaction.

Improved Order Accuracy

Direct integration with the order management system minimized data errors and ensured accurate order processing.

Operational Efficiency

Streamlined order management processes increased efficiency and reduced manual intervention. 

Data-Driven Insights:

Errors in data transfer between the website and SAP resulted in inaccuracies in order information.

By addressing the limitations of the previous system and implementing a tailored solution, Integriti helped the retailer optimize their checkout process, improve customer satisfaction, and drive business growth

Process Flow

Team Involved

Tech Stack

USPs in Action 

Integriti’s unique strengths played a pivotal role in the project’s success 

 Transparency

 Transparency

Credibility

Credibility

 Competitive pricing

 Dedicated team 

Testimonial

We're particularly impressed with the solution's ability to handle complex project-based purchases and provide real-time inventory visibility.

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